Returns & Refunds policy

At VALENCIER, we want you to love your purchase. If you're not fully satisfied, we’re here to help.

Returns:
You may request a return within 14 days of receiving your order.

Eligibility:
To be eligible for a return, items must be:
- Unworn and unused
- In original condition
- With all tags attached

Non-Returnable Items:
We do not accept returns for:
- Final sale items
- Gift cards

Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.

Return Shipping:
Customers are responsible for return shipping costs unless the item is defective or incorrect.

Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.

Exchanges:
We currently do not offer direct exchanges. Please return the item and place a new order.

For any questions, contact us at: hello@valencier.com